Question 1

What are your delivery options?

Accepted Answer

Physical products: Our physical items are made to order and shipped directly to the address you provide at checkout. Available shipping options, estimated delivery times, and shipping costs are shown during checkout and may vary by product and destination.Digital products: Digital downloads are delivered electronically—no physical item is shipped. You’ll receive access to your files after purchase.eGift Cards: Silverwisp Cottage eGift Cards are delivered electronically to the recipient.

Question 2

What is your return policy?

Accepted Answer

Do you accept returns or exchanges? Because many of our physical products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer-selection errors.If your order arrives damaged, defective, misprinted, or incorrect, please contact hello@silverwispcottage.com with your order number and photos so we can help with a replacement or refund.

Question 3

Are your products eco-friendly?

Accepted Answer

Many of our products are made with sustainable materials and eco-friendly practices. Look for the eco-friendly badge on product pages.

Question 4

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@silverwispcottage.com or by filling out the contact form on our website.

Question 5

Are digital products refundable?

Accepted Answer

Because digital files are delivered electronically and become available after purchase, digital products are generally non-refundable and non-returnable once delivered, except where required by law.If you have trouble accessing your file, receive the wrong file, or accidentally purchase the same digital item twice, contact hello@silverwispcottage.com and we’ll help sort it out.

Question 6

Why do some Silverwisp Cottage orders take longer to arrive, and how does the production process affect shipping times?

Accepted Answer

A: At Silverwisp Cottage, many of our physical products are made to order, reflecting the care and craftsmanship that go into each whimsical story and cottage treasure we offer. This means that production begins only after you place your order, ensuring a personalized and high-quality item. Because of this made-to-order process, the time required to create each product can vary depending on its complexity and materials involved. Consequently, shipping times may be longer than typical ready-to-ship items, with specific timeframes provided on each product page to help you plan accordingly. We appreciate your patience as we craft your unique piece and guarantee that the wait enhances the charm and individuality of your Silverwisp Cottage purchase.

Question 7

How can I track my order?

Accepted Answer

Customers will receive tracking information as soon as it becomes available.

Question 8

How do I receive my digital download?

Accepted Answer

Digital items are delivered electronically after purchase, and no physical product is mailed.

Question 9

Do you offer gift cards?

Accepted Answer

Yes — Silverwisp Cottage eGift Cards can be purchased and used toward eligible purchases in your shop.

Question 10

Can I change or cancel my order?

Accepted Answer

Contact us as quickly as possible. Because made-to-order items may enter production quickly, changes or cancellations can’t always be guaranteed.

Question 11

How do I choose the right apparel size?

Accepted Answer

Check the size chart on the individual product listing before ordering, since made-to-order apparel generally can’t be exchanged for choosing the wrong size.

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